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商品編號： 9-403-008 出版日期： 2002/07/23 作者姓名： DeLong, Thomas J.;Vijayaraghavan, Vineeta 商品類別： Other 商品規格： 16p 再版日期： 2003/01/07 地域： Nevada 產業： Arts, entertainment & sports 個案年度： 2002 - 2002
商品敘述：
Marilyn Winn, head of human resources at Harrah''s Entertainment, must make a recommendation to the company''s president and CEO about whether the existing bonus payout program is effective at motivating employees or whether it should be revised and/or replaced. A recent downturn in economic conditions led Winn to wonder whether customer service payouts were the most efficient way to make Harrah''s a service-driven and customer-driven company.
涵蓋領域：
Organizational behavior;Hiring & employment;Compensation;Personnel policies;Service management;Customer service
相關資料：
Case Teaching Note, (5-403-155), 24p, by Thomas J. DeLong, Jaan Elias
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